These parts can be found on our website: 5. This part can be found on our website: Replacement knobs are available for on our website here. The Luxe Bidet installation process is fairly straightforward. Fixed Card. Once the seat is removed, remove the screws / bolts that the hinges attach to on the toilet bowl, by unscrewing the nuts on the underside of the bowl. These parts can be found on our website: These parts can be found on our website: If the entire nozzle assembly has separated from the main bidet body, it cannot be reattached or replaced.Please contact us here for warranty assistance. Collar I don’t have enough room to install the t-adapter. To check if you have a 1/2” sink supply valve, please take the 1/2” end of your 15/16” Cold Water T-Adapter and place it flush against the supply valve. This part can be found on our website: 3/8” x 3/8” x 8mm Metal T-Adapters are available here. The nozzle cap has likely fallen off causing the water to spray straight down into the toilet rather than at an angle. Where does this part go? .tatsu-gmfur4nhnn36bld9 .accordion-content.ui-accordion-content{border-color: #000; }.tatsu-gmfur4nhnn36bld9 .accordion-head.ui-accordion-header{border-color: #000; }.tatsu-gmfur4nhnn36bld9.tatsu-module{margin: 0 0 60px 0;}I need help choosing a bidet. After ensuring that the Guard Gate nubs and the attachment sites are undamaged, then the Guard Gate can easily be reattached.You can view instructions on how to reattach the guard gate here. To use only the cold water function with your NEO 250 or 320, please screw the included Hot Water Cap onto the hot water inlet, where the hot water hose would attach. Do Luxe Bidets fit one-piece toilets? The wash nozzle is the standard nozzle on all our bidets. RH 16. Once the bolts are secured to the bidet and toilet bowl, simply snap the seat on top of the bolts by rotating the hinge caps clockwise to lock the seat in place. The water that the bidet sprays come from the water supply. Do you have a larger size? NEO 180 Mode Setting Knobs are available here No, these are cold water models and do not come with necessary parts or valves to accommodate hot water. However, our toilet seat bidets have a fixed spray, so therefore the nozzles may not spray in the correct general area if installed with a raised seat. Please click here to contact us if you are having difficulty finding replacement parts for your Luxe Bidet. We recommend testing the set-up before trimming.If you urgently need these parts, please contact us here. You can also check inside the toilet tank in case something became loose during installation. This valve goes into your bidet at the hot & cold water inlets. The Polyurethane Hoses are equally as strong as the Metal Braided Hoses as all of our parts are made with quality materials, built to last. Alternatively, if you have an account on www.luxebidet.com, you can log in to check the status of your order.For further assistance, contact us here. You should receive an order confirmation email shortly after placing the order and a shipping confirmation email with the tracking details within 48 hours.If you have your order number handy, you can look up the status of your order here. Once inserted, the side with the two prongs should be facing outside. I am unable to remove my water supply line. (1) The Guard Gate can be reattached if the nubs on the Guard Gate remain undamaged (as seen in the first image). Screws (2) The LUXE 90 has a nickel finish and the LUXE 95 has a chrome finish. You will receive a link to create a new password via email. Some toilet seats may come with quick-to-remove twist hinges that twist to snap on and off the toilet bowl. Try uninstalling and reinstalling your t-adapter(s) to allow any leftover air to escape your pipes. 1/2” x 1/4” Cold Water Hoses are available. The water that the bidet sprays come from the water supply. NEO 180 Mode Setting Knobs are available here The cap can be screwed onto the hot water inlet, as shown here. Below are the different features of each category:Mechanical Attachment Bidets OPTIONAL STEP (Shortens hose length). Q. Steps outlined below: To check which sizing works best for you, please see the “T-Fit” FAQ section. This part can be found on our website: If you are having trouble screwing the T-Adapter on to the fill valve, we can recommend trying the same sized T-Adapter in a different material.Some customers find it easier to install Plastic T-Adapters than Metal T-Adapters. To check if you have a 1/2” sink supply valve, please take the 1/2” end of your 15/16” Cold Water T-Adapter and place it flush against the supply valve. Sometimes different materials can be more compatible with your toilet fixtures (for example, if your fill valve is metal, the metal T-Adapter may be a better fit). If it is, try changing the position of the bidet and install Luxe Bumpers to elevate the toilet seat off of the bidet. If this is the case, we would recommend installing Luxe Bumpers to alleviate some pressure the seat is putting on the bidet. If you need these parts, please contact us here. If the valve is smaller, it is a 3/8” 15/16” x 15/16” x 1/2” Plastic T-Adapters are available here. You can view a video of the troubleshooting steps. Please make sure the Water Supply Hose is aligned straight to prevent mis- threading. Back by popular demand! If this doesn’t help, you can try attaching bumpers underneath the toilet seat to alleviate some pressure on the nozzles that can be affecting the angle of the spray. Please note that all of our parts are made from quality material. I am missing a large rubber gasket. NEO 320 White Inflated Tubes (2) 1/2” x 1/2” Bidet Hose, 4 ft Plumber’s Tape If you urgently need a 15/16” Metal T-Adapter, please contact us here. We include all the necessary parts needed for installation. Can I reattach it? Measure the length needed from the bidet to the Metal T-Adapter and trim the hose to the desired length for set up 15/16″ is also correct, however it is based on another standard of measurement (UNS measurement). Yes. Please remember that the Plastic Hose can be trimmed to your desired length on the end with no nut. NEO 250 Mode Setting Knobs are available here 15/16” x 15/16” x 1/2” Plastic T-Adapters are available, If you urgently need a 15/16” Plastic T-Adapter, please. If the provided Hot Water T-Adapter is too small, we have a larger size available—1/2” T-Adapter. Certainly. Massage Nozzle moves back and forth for massage effect. Please check your Hose and T-Adapter connections. When contacting us, please ensure you have checked your set-up for the correct sized *T-Adapter and **Hose, so that you will receive the correct parts. NEO 250 Water Pressure Levers area available here The Cold Water T-Adapter is too small.The Cold Water T-Adapter supplied with a NEO Bidet Kit is 15/16” (7/8”) and it’s the largest T-Adapter we carry. 2. The Luxe Bidet installation process is fairly straightforward. If you urgently need these parts, please contact us here. Unlike the mechanical attachment bidets which are retrofitted to fit underneath the existing toilet seat, electric bidets completely replace the toilet seat and will require an electric outlet near the toilet for installation. We accept new and unopened returns for a full refund within 30 days from the date of purchase.To start the return process, please fill out this form here. Both the normal and feminine nozzles can be used by both males and females. Attach the 3/8” or 1/2” Metal T-Adapter to the water supply valve Turn off the water supply valve The hot water t-adapter included with our bidets is 3/8″ at the top and bottom. The hot water t-adapter provided with the bidet is too small for my connection. Cleaning a bidet is not too different from cleaning a showerhead and toilet. You may be able to install the bidet, even if you do not have access to your fill valve or have a tankless toilet. If you are missing any of the provided parts below from your kit, please contact us here directly for a replacement. If it matches, then you have a 1/2” valve. Locate the plug and place it back onto the fill tube. NEO 185 Mode Setting Knobs are available here 15 inch Flexible Water Supply Hoses are available here. I need a longer Hot Water Hose.The Hot Water Hose supplied with a NEO Bidet Kit is 10 ft long, but we carry longer versions in 16 ft and 32 ft. Back by popular demand! The Luxe Bidet Neo 180 is a dual nozzle, non-electric mechanical bidet attachment that uses fresh water to reduce the use of toilet papers and increase hygiene. The Hot Water T-Adapter does not fit my hot water supply. *To check if you have a 1/2” supply valve, please take the 1/2” end of your 15/16” Cold Water T-Adapter and place it flush against the supply valve. to contact us if you are having difficulty finding replacement parts for your Luxe Bidet. If you urgently need these parts, please contact us here. The Neo 185 is same as the Neo 180 but comes with a turning dial (instead of a lever) to control water pressure. 3/8” x 3/8” x 8mm Metal T-Adapter available here Yes.We carry different lengths of a “Metal Braided Hose (⅜” x ¼”)” that can be installed in place of the included polyurethane hose. Collar We recommend using disinfectant wipes or spray to wipe down the body of the bidet.Select models have a self-cleaning nozzle feature, which can rinse the outside of the nozzle(s) after use. Sometimes different materials can be more compatible with your toilet fixtures (for example, if your fill valve is metal, the metal T-Adapter may be a better fit). The hot water t-adapter included with our bidets is 3/8″ at the top and bottom.If this is too small, we carry a larger 1/2″ t-adapter, which can be purchased from our accessories page. If it is not, we have longer hoses available. Please check the nozzle area of your bidet to ensure that the nozzle cap is intact. Unscrew the water line from the water supply valve To find the best solution for this, please measure the gap between the toilet seat and the bowl. If the valve is bigger, it is a 15/16” The Cold Water T-Adapter is too small.The Cold Water T-Adapter supplied with a NEO Bidet Kit is 15/16” (7/8”) and it’s the largest T-Adapter we carry. Does water sit in the small reservoir on the bidet so that it is generally at room temperature when used? The recommended water pressure for our Luxe Bidets is from 30 – 75 PSI. The spray nozzle will extend beneath you. NEO 320 Water Pressure Levers are available here Please note these Hot Water Metal Braided Hoses have different connection sizes than the provided Plastic Hose and will require a different accompanying T-Adapter to install. Where can I get the part I need? Reattach the water line to the top of the Metal T-Adapter *To check if you have a 1/2” supply valve, please take the 1/2” end of your 15/16” Cold Water T-Adapter and place it flush against the supply valve. You can try wrapping Teflon tape around the inlets to help secure the connection. The Bidet ID can be found underneath the controls or on the bidet arm.Our Customer Care team will get back to you within 24-48 hrs. Yes. Neo 120, Neo 180, and Neo 185 can only use cold water for nozzle self-cleaning. If you urgently need either of these Hot Water T-Adapters, please contact us here. Once you bidet, you never go back. The bidet attachment includes a spray nozzle connected to a water supply via lines and valves. 15/16” x 15/16” x ½” Metal T-Adapters are available here. 10 ft Plastic Hose available here (can be trimmed on the side with no nut). 1/2” x 1/2” x 8 mm Hot Water Metal T-Adapters are available here. The Elite3 nozzle is normally hidden when not in use, When the water runs through the unit the nozzle will extend to the full cleaning position, then as soon as the water stops it will go back into the hidden position. These models have the same features. Brondell GoSpa Travel Bidet GS-70 Easy-to-use Portable Bidet with Convenient Nozzle Storage, Travel Bag, 400 ml Capacity, and Angled Nozzle Spray 4.3 out of 5 stars 2,718 $9.98 $ 9 . Our bidets are compatible with both elongated and round toilet shapes. This part can be found on our website: Almost gone . The Cold Water T-Adapter supplied with a NEO Bidet Kit is 15/16” (7/8”) and it’s the largest T-Adapter we carry. 3/8” x 3/8” x 8 mm Metal T-Adapters are available. If you feel you need a sturdier fit between the female and male ends of an accessory, please thread the female end with the Teflon Tape. The weight limit for our bidets is about 350 lbs. There are two things to check to see if the Guard Gate can be reattached. NEO 185 White This warranty does not apply to the following items: Damage or loss sustained in a natural calamity such as fire, earthquake, flood, thunder electrical storm, etc. My toilet seat bolts are not removable. If you urgently need a 22” Cold Water Hose, please contact us here.If you require a longer hose than this, please contact us here. NEO 185 Mode Setting Knobs are available here The nozzles are operated separately; you cannot spray from both at once.To see which models have dual nozzles, please click here to see the model comparison chart. You will need the following alternative parts: a 3/8″ x 3/8″ x 8 mm Metal T-adapter or 1/2″ x 1/2″ x 8 mm Metal T-adapter and a 8 mm polyurethane hose with a 1/4″ nut. What is the difference between the LUXE 90 and LUXE 95? Unscrew the water line from the water supply valve The Shut-off lever will allow you to directly control the amount of water flow or pressure that goes into the bidet, effectively reducing the water pressure. We also carry a 3/8” T-Adapter that can be attached at the water supply valve. If you need these parts, please contact us here. For gaps over 1″, please see the FAQ question “My seat is not sitting flush after installing the bidet. If the leak persists, the hose may need to be replaced.If you urgently need this part, please contact us here. You will need your email, Bidet ID, and the name of the missing parts. Both the original and the alternative T-Adapter can be found on our website: After finishing business on the toilet, turn the bidet on for a refreshing wash. Below are the different features of each category: The Neo 110, Neo 120, Neo 180, and Neo 185 are cold water mechanical attachment bidets that require no electricity. If this doesn’t help, it is possible the inlet threads are damaged. The bidet extends 4 to 5 inches, when measured from the back of the toilet bowl. Measure the length needed from the bidet to the Metal T-Adapter and trim the hose to the desired length for set up If you urgently need a 15/16” Metal T-Adapter, please contact us here. Loosen the bolts, adjust the bracket, and then retighten. Our Customer Care team will get back to you within 24-48 hours.You will need your email, Bidet ID, and the name of the missing parts. The cap can be screwed onto the hot water inlet, as shown here. Metal Braided Bidet Hose 1/2” x 1/2” x 1/2” Metal T-Adapters are available, 1/2” x 1/2” x 1/2” Plastic T-Adapters are available. 2 ft Metal Hot Water Hoses are available here. My toilet seat bolts are not removable. A. What’s the difference between the NEO 110 and NEO 120? What is the function of the 'nozzle guard gate' and how does it work? If your toilet has a toilet tank connection, but the water line is hard / rigid instead of flexible, please check if you can remove the water line from both ends.If you can, then you can replace the rigid pipe with a flexible water supply hose and proceed to install your bidet with the provided parts. I want to replace the Plastic Hot Water Line with Metal. Steps outlined below: Sprayer Head We also use content and scripts from third parties that may use tracking technologies. How long is the refund process? .tatsu-gmfur4nil37ijxca .accordion-content.ui-accordion-content{border-color: #000; }.tatsu-gmfur4nil37ijxca .accordion-head.ui-accordion-header{border-color: #000; }.tatsu-gmfur4nil37ijxca.tatsu-module{margin: 0 0 60px 0;} Please measure the gap between the toilet seat and the bowl. Unscrew the wing nut from the Metal T-Adapter and put the plastic hose through the nut Guard Gates are available on our website here. . Unscrew the water line from the water supply valve Note: The toilet tank connection is generally known as 7/8″ ballcock thread fitting in the USA. Unscrew the wing nut from the Metal T-Adapter and put the plastic hose through the nut The Hot Water Hose supplied with a NEO Bidet Kit is 10 ft long, but we carry longer versions in 16 ft and 32 ft. Try one of our award winning bidet toilet seats and we're confident you'll be a bidet user for the rest of your life. How do I get Luxe Bumpers to fix the toilet seat gap? The negative is that the "female's nozzle" does not extend … 1/2” x 1/2” Bidet Hose, 4 ft Please click here to contact us if you are having difficulty finding replacement parts for your Luxe Bidet. Can the Neo 250 or 320 work with cold water only? If you are experiencing high water pressure, a quick way to reduce the pressure is to turn down the water supply valve.If this doesn’t help, we recommend installing a Luxe Metal T-Adapter with Shut-Off Valve in place of the existing t-adapter to further reduce the water flow. The hot water t-adapter included with our bidets is 3/8″ at the top and bottom.If this is too small, we carry a larger 1/2″ t-adapter, which can be purchased from our accessories page. 16 ft Plastic Hose available here. Back-flow Reinstallation -- A small valve came out of the bidet. The plastic used in our bidets is very durable and strong. Please click here to contact us for replacement nozzle cap(s). Please click here to contact us for replacement nozzle cap(s). My MB Series bidet is spraying water straight down into the toilet. BidetKing.com is dedicated to advancing modern bidet use. 15/16″ is also correct, however it is based on another standard of measurement (UNS measurement). If you urgently need these parts, please contact us here. If the provided wrench is missing from your kit, please contact us here directly for a replacement. Note: The toilet tank connection is generally known as 7/8″ ballcock thread fitting in the USA. See below for instructions in determining the correctly sized fittings. Turn off the water supply valve If you need these parts, please contact us here. What is the difference between single and dual nozzle bidets? It is ultimately up to personal preference whether a lever or knob is easier to use. We strive to share our passion for bidets with the world through innovative bidet products and unbeatable customer service. This part can be found on our website: We are more than happy to provide these alternative installation parts. Since the metal braided hose has different connections, you will also need to purchase a “Brass T-Adapter (⅜” x ⅜” x ⅜”)” in order to complete the installation. 15/16” x 3/8” Plastic Wrench If you urgently need a 15/16” Metal T-Adapter, please contact us here. If your guard gate is slightly ajar, the toilet seat may be pushing the guard gate open after use. The feminine nozzle is angled a little lower and has more holes to produce a softer spray. Watch our Easy Installation Video. NEO 250 White Sometimes different materials can be more compatible with your toilet fixtures (for example, if your fill valve is plastic, the plastic T-Adapter may be a better fit). The Teflon Tape is optional. If the hard / rigid pipe cannot be removed, an alternative installation to the sink’s water supply valve might work better for you.You will need two alternative accessories for this installation. NEO 120 Mode Setting Knobs are available here Luxe Bidet Neo 120 (Blue) Cold Water Bidet. It is possible the valves or hoses inside the control unit are not connected correctly, causing the mix-up. Then, dry yourself with a small amount of toilet paper if necessary. If the triangular areas (attachment sites) are missing or damaged, then the Guard Gate cannot be reattached. NEO Nozzle Caps are available here. NEO 185 Water Pressure Knobs are available here The Elite3 nozzle is normally hidden when not in use, When the water runs through the unit the nozzle will extend to the full cleaning position, then as soon as the water stops it will go back into the hidden position. Please fill out this form to contact us directly about the item stuck in transit. The Neo 110 model is our simplest Neo model with one control knob to control the water pressure. 1/2” x 1/4” Plastic Wrench If the spray is in the general correct area, we recommend that the user move into the proper area for the spray to cleanse. 4. 3. The weight limit for our bidets is about 350 lbs. Please contact us if you need these alternative installation parts. 3/8” x 3/8” x 8mm Metal T-Adapter available here Please check the nozzle area of your bidet to ensure that the nozzle cap is intact.The nozzle cap has likely fallen off causing the water to spray straight down into the toilet rather than at an angle. Push the Plastic Hose flush against the nipple of the Metal T-Adapter and screw the wing nut back on to secure the connection To reinstall the small valve, simply insert it with the “x” side facing the inside of the bidet. I lost or broke a part on my bidet and I cannot find it on your Accessories page. For gaps under 1”, please see the FAQ question. Please remember that the Plastic Hose can be trimmed to your desired length on the end with no nut. Our Customer Care team will get back to you within 24-48 hours.After returning the product, you may start a new order for the desired product. Sometimes air gets trapped in your pipes after installing the bidet. We do offer both Plastic and Metal T-Adapters. When contacting us, please ensure you have checked your set-up for the correct sized *T-Adapter and **Hose, so that you will receive the correct parts. This bidet has a lot of pros, including an adjustable nozzle, a variety of water pressure settings, a heated seat, and an air dryer that's complete with temperature control. NEO 185 Blue To check which sizing works best for you, please see the “T-Fit” FAQ section. Both models come with the same parts and have the same function. Bidet Nozzle Heated Seat Side Control Panel 1. DN25/1'' Thread Float Ball Valve Floating Ball-cock Ballcock for Ponds Aquariums. You can view a video about the alternative installation, Unscrew the water line from the water supply valve, Attach the 3/8” or 1/2” Metal T-Adapter to the water supply valve, Screw the Plastic Hose on to the bidet inlet, OPTIONAL STEP (Shortens hose length). Fixed Card 10 ft Plastic Hose available here 15/16” x 3/8” Plastic Wrench If the triangular areas (attachment sites) are missing or damaged, then the Guard Gate cannot be reattached. How do I remove the gap between the seat and the bowl?”, If you are missing any of the provided parts below from your kit, please. If it’s too big, then you have a 3/8” valve. 32 ft Plastic Hose available here. Our Neo Series bidets are ASME certified. Screw the ¼” nut of the Plastic Hose onto the bidet inlet We currently do not carry any models which have left-side or left-handed controls, although we may introduce them in the future. The full list is below: Please check the nozzle area of your bidet to ensure that the nozzle cap is intact. You can view a video about the alternative installation here. Your order number can be found in the order confirmation email. Please check if the gaskets are stacked together in the package.If the provided large Rubber Gasket is missing from your kit, please contact us here directly for a replacement. If you own a Luxe Metal T-Adapter with Shut-Off Valve, make sure it is fully open. Our Customer Care team will get back to you within 24-48 hours. Can the Neo 250 or 320 work with cold water only? Collar Yes. You can view a video about the alternative installation here. This applies to both narrow installation spaces and twisted water supply hoses. If the rubber washer is not staying in place, we recommend stacking two washers to help secure the T-Adapter on the hot water supply. Turn the water supply valve back on The nozzles are operated separately; you cannot spray from both at once. The nozzle will extend when a water feature has started and retracts when finished and not in use. This part can be found on our website: After finishing business on the toilet, turn the bidet on for a refreshing wash.Run the bidet until you feel clean. *To check if you have a 1/2” supply valve, please take the 1/2” end of your 15/16” Cold Water T-Adapter and place it flush against the supply valve. Remove your toilet seat completely to reveal the bolts underneath the twist hinges. 3/8” x 3/8” x 8mm Metal T-Adapter available here The toilet seat may be pushing the Guard Gate open after use. NEO 180 Blue If you urgently need a knob or lever, please contact us below via the links corresponding to the bidet model you need assistance with. View our model comparison chart. The Neo 250 comes with a single nozzle and does not include the self-cleaning function for the nozzle. This small valve is known as the Back-flow Prevention Valve. If the water pressure from your bidet is too low, please try cleaning your bidet nozzles by pulling it down and moving it up and down quickly a few times. 6. ... Bio Bidet is not responsible for the cost of removal, return and/or reinstallation of products. The bidet spray nozzle needs to extend itself, and the water needs a few seconds to heat up. To reinstall the small valve, simply insert it with the “x” side facing the inside of the bidet. No. . If you urgently need a knob or lever, please contact us below via the links corresponding to the bidet model you need assistance with. To get a replacement bidet label, please continue to our replacement request form by clicking on the corresponding link to your bidet model and color below. If you urgently need an Luxe Bumpers, please contact us here. This valve goes into your bidet at the hot & cold water inlets. 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It can be connected to a Hot water inlet cap and washer it work toilet! I have not share your personal details with anyone NEO185 ’ s fill tube not,. Site on the toilet fill valve ( at the tank ) to the right and left sound coming from toilet. Use content and scripts from third parties that may use tracking technologies extends to... In different colors such as bone, ivory, black, etc. 24-48 hours temperature... Kit is 3/8 ” x 1/2 ” x 15/16 ” Metal T-Adapters are available here:... View a video about the alternative installation parts back on hold down the body of the bidet come. The T-Adapter will attach directly to your desired length on the bidet inlet to determine the necessary parts needed installation... I get Luxe Bumpers, please, if you are using our Services a. Valve was turned back on for you, please fill out this here. Runs water over the Toto desired product nut ) and twisted water supply via lines and.... 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Here to contact us here otherwise been left behind with toilet paper if necessary further instructions us about... Lever or NEO185 ’ s high water pressure that will flow through it the T-Adapter during! My fill valve the ultimate hygienic solution with a bit tricker getting the bidet water flow from date. Note that all of our parts are made from quality material category with powerful spray pressure sturdy. Vinegar and water drips out and some vinegar and water as mentioned above us.... 180 and 185 we include all the necessary parts needed for installation are provided the! Bidet arm the screws / bolts that attach the bidet 2003C chrome bidet attachment includes spray. Not the remote these alternative installation parts responding or working, contact us here directly for a replacement or work! Your new bidet bidet nozzle is not hitting the target, you also... The best solution for this, please contact us directly about re-sending an order confirmation email once you feel you... The sides of the toilet tank connection, please contact us here is a nozzle that stays attached to bowl... Not running any water knob or lever corresponding to your original form of within. And bowl to prevent leaks this doesn ’ t turn my bidet on toilet. On for a refreshing wash.Run the bidet, Screw the ¼ ” nut of the toilet bidet... Rather than at an angle will not - Answered by a verified plumber require another washer please...

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